Customer Care

All products on our website can be purchased online and paid for securely via Multisafepay (Bancontact, credit card, iDeal) or by bank transfer.

Step-by-Step Guide for Online Purchase:

1. Choose the desired product in the correct size.
   Click on 'Add to Cart.'
    
2. Continue Shopping or Go to Cart:
   You can continue shopping or go directly to your cart by clicking the icon at the top right of the page.
    
3. Review Your Cart:
   In your cart, you'll see an overview of your order. Here you can adjust the quantity or remove an item entirely.
    
4. Proceed to Checkout:
   Click on “Checkout” to proceed.
    
5. Sign In or Check Out as Guest:
   Choose to sign in, create an account, or check out as a guest. Already have a customer card in the store? Then click the green button 'Register and Order.'
    
6. Enter Your Order and Payment Information:
   On the 'Order & Payment Information' page, you’ll see the shipping information. Choose a payment method and, if necessary, enter your company details. You can also add a note to your order here. On the right, you’ll see an order summary and any applicable customer discounts. If you have a voucher, you can use it here too.
    
7. Proceed to the Next Step:
   Click 'Proceed to Order' at the bottom right to continue.
    
8. Verify Delivery Information:
   If you selected Bpost delivery, you will enter the Bpost module. Verify your delivery details and confirm or choose a pickup point/parcel locker.
    
9. Complete Your Order:
   You will now see a final summary of your order. Pay using the 'Pay and Complete Purchase' button.

Once we receive your order, we will process it as quickly as possible to ship it to the specified delivery address.

Important: If the products you ordered are sold in-store at the same time, in-store sales take priority. In that case, we will refund your payment as soon as possible. Only when you receive a shipping confirmation email are the shoes definitively yours.

Having trouble placing an order online? No worries!

Feel free to send us an email, and we’ll help you complete your order. Please include the desired model, color, and size, as well as your full address details and whether you already have a customer card with us.

Would you prefer to contact us by phone? Give us a call at 0470/66 89 76. We’ll be happy to assist you with your order as soon as we’re able to in between helping in-store customers.

Under ‘My Account,’ you can find an overview of all your orders.
For each order, you can check the current status.

As soon as we ship your package, you’ll receive an email from Bpost with a track & trace code, allowing you to easily track your package.

If you still have questions, don’t hesitate to contact us by phone at 0470/66 89 76, through the chat on our website, or by email at contact@mephisto-schoenen.be.

We do our best to process all orders as quickly as possible, which means it’s not always possible to make changes to your order afterward.

Do you need to make a change? Feel free to call us at 0470/66 89 76, and we’ll see together what we can do!

You can always choose to complete your order as a guest, without creating an account.

However, creating an account does come with a few benefits:

• Enjoy a 5% customer discount on your next purchase.
• Quickly and easily review your orders.
• Easily update your details yourself.
• Your address information is saved, allowing you to order more quickly.

Your order is always delivered by Bpost. You can choose where to have your package delivered:

• At home or at another address of your choice.
• At a Bpost post office or pickup point.
• In a Bpost parcel locker.

As soon as your package leaves us, you will receive a shipping confirmation with a track & trace code. In this email, you’ll find a link that allows you to follow the exact delivery status of your package.

If you’re not home at the time of delivery, Bpost can deliver your package to a location of your choice. Be sure to set your delivery preferences.

• Visit the website or download the My bpost app.
• Enter the information you used when ordering your package.
• Select your preferred delivery location if you’re not home:
  • a Pickup Point or Parcel Locker nearby
  • a safe location (e.g., carport, garden shed, under a shelter)
  • a neighbor

For each package you’re expecting, Bpost will send you a separate email where you can adjust your delivery preferences for that specific package. (For example, you may want to choose a different neighbor if your previous choice is going on vacation.)

Tip: Using the My bpost app, you can view all your packages at a glance and change the delivery location for your Bpost package up to 5 minutes before delivery.

Orders placed before 2:00 pm and paid online or via instant bank transfer are usually delivered the next day by Bpost.

As soon as your package leaves us, you will receive a shipping confirmation with a track & trace code. In this email, you’ll find a link that allows you to track the exact delivery status of your package.

For orders over 75 euros to a Belgian address, we do not charge any shipping costs. This is completely free. If your purchase amount is below 75 euros, a 5-euro shipping fee applies.

For orders placed from the Netherlands, the shipping costs are 9 euros. From Luxembourg, France, or Germany, it’s 12 euros.

Would you like to place an order from another country? Feel free to contact us at contact@mephisto-schoenen.be for the correct rates.

You can choose to pick up your order at our store in Ghent, Ostend, or Kortrijk. We will keep you informed by email when your order is ready for pickup.

When you come to pick up the order, you can try on the shoes and, if desired, look for another pair or opt for a refund via bank transfer.

Absolutely! Just let us know in the ‘comments’ field that you’d like a gift, and we’ll be happy to wrap it for you.

With every purchase, you receive a generous customer discount.* You earn 5% of your purchase amount each time, both online and in-store. This credit is stored on your digital loyalty card. On your next purchase, this discount is automatically applied. You can also choose to save up your discount for a future purchase.

*The loyalty credit does not apply to discounted items or purchases of gift cards, maintenance products, laces, socks, insoles, and repairs. The loyalty credit cannot be combined with other discounts and is not redeemable for cash or vouchers.

You can use this online if your email address is registered with us.

1. Click on 'Log in' at the top right.
2. Under ‘New customer or store customer?’, click the green button ‘Register here.’
3. Enter the email address you provided in our store under ‘Link existing customer account’. Don’t forget to accept the terms and conditions as well.
4. You will receive an email with a link to set your password.
5. Log in with the email address and the password you’ve chosen.

Didn’t leave an email address during your store visit? Feel free to contact us to add it to your customer details so that your discount is available online.

Call +32 470 66 89 76 or email contact@mephisto-schoenen.be
We are happy to help you!

By creating an account, you automatically join our customer discount program. From your first online purchase, you’ll start earning 5% of your purchase amount, which you can apply as a discount on your next order.

You can always view an up-to-date summary of your available discount in your online account. In addition to your discount, you can also find your profile information and an overview of all your purchases here.

Mephisto uses UK sizes. You can find these on the insole of your shoes and also on the inside of the shoe itself, right after "EUR."

Not sure about your EUR size? You can always refer to our size chart to see the corresponding EUR size for your measurement. This size chart is available on every product page.

Could your shoes use a thorough refresh?

We’ve listed the best cleaning and care tips for each material to ensure your shoes receive the love and care they deserve. Read our care tips here.

For each model, you can also find the appropriate products so you can easily purchase the right items along with your shoes.

Within all our collections, with the exception of the Originals models, most shoes and some sandals come with a removable footbed.

For each shoe or sandal, you can find in the product details whether the insole is removable or not. You can also use the filters to view only models that are suitable for use with orthotics, giving you a clear overview of the options.

The Mobils & Sano collections are specifically designed for people with orthotics. Not only do these shoes and sandals feature a removable footbed, but they also have a slightly wider fit, making it easy to accommodate orthotics.

If you have any further questions about our models for orthotics, feel free to contact us by phone at +32 470 66 89 76 or by email at contact@mephisto-schoenen.be

In general, our women's models are available in sizes 35 to 42, and our men's models in sizes 39 to 46. Half sizes are also available in our closed shoes. Of course, not all sizes are always in stock.

When viewing a specific shoe, you can immediately see which sizes are still in stock. If your size is no longer available, you can always leave your details using the "Size not found? Keep me updated" button.

When you view a specific shoe, you can immediately see which sizes are still in stock. If your size is no longer available, you can always leave your details via the "Size not found? Keep me updated" button.

Have you seen a model somewhere that you can't find on our website? Contact us at +32 470 66 89 76, via the chat on the website, or email us at contact@mephisto-schoenen.be

The product photos are taken in a professional photo studio. The color displayed on your computer screen may differ slightly from the actual color of the item. However, we make every effort to present our products as accurately as possible to provide you with all the information you need.